Analysis Of The Impact Of The Regional Management Information System (Simda) On The Performance Accountability Of Local Government Agencies

Abstract

The era of globalization and the digital revolution has changed the paradigm of governance, emphasizing the importance of good governance principles, especially transparency and accountability. The low level of transparency and accountability in public services often leads to inefficiency, injustice, and corruption, collusion, and nepotism (KKN) practices. One of the main challenges is information asymmetry, where information is controlled by a small number of bureaucrats so that people are in a position of powerlessness. This study aims to analyze the strategic role of Management Information Systems (SIM) in improving transparency and accountability of public services. SIM, as an integrated system that processes data into useful information, supports decision-making, control, and organizational operations. Through the implementation of digital platforms such as e-government applications, integrated databases, and online service portals, SIM facilitates the flow of information, reduces information asymmetry, and strengthens audit mechanisms, thereby increasing public trust. This study uses a descriptive-exploratory qualitative approach by collecting data through in-depth interviews, non-participatory observations, and documentation analysis in local government agencies that implement driver's licenses. The research informants include system managers, government officials, internal auditors, and service users. The data was analyzed using thematic analysis with a focus on transparency, accountability, process digitization, and trail audit mechanisms. The results of the study show that SIM plays a significant role in increasing transparency through the provision of information that is easily accessible, timely, and understandable. Accountability is strengthened through structured reporting and a clear audit system. This study concludes that SIM is a transformative instrument in modern governance, which encourages more transparent, accountable, and high-quality public services.