Implementation Of A Web-Based Public Information System To Improve The Quality Of Public Services

Amanda Putri Aisyah; Alfan Prihandiki; Khairunnisa Agustin; Rizki Purwanti; Zaskia Zahira; Galih Supraja

doi:10.55227/ijerfa.v4i2.431

Authors

Amanda Putri Aisyah Department of Accounting, Faculty of Social Sciences, Universitas Pembangunan Panca Budi, Indonesia
Alfan Prihandiki Accounting Study Program, Faculty of Social Science, Panca Budi University of Development
Khairunnisa Agustin Accounting Study Program, Faculty of Social Science, Panca Budi University of Development
Rizki Purwanti Accounting Study Program, Faculty of Social Science, Panca Budi University of Development
Zaskia Zahira Accounting Study Program, Faculty of Social Science, Panca Budi University of Development
Galih Supraja Department of Accounting, Faculty of Social Sciences, Universitas Pembangunan Panca Budi, Indonesia

DOI:

https://doi.org/10.55227/ijerfa.v4i2.431

Abstract

The development of information technology has encouraged government agencies to undertake digital transformation in the provision of public services. One form of this transformation is the implementation of a web-based public information system aimed at improving the quality of public services. This study aims to analyze the implementation of a web-based public information system and its impact on the quality of public services. The research method used is a descriptive qualitative approach with data collection techniques through literature studies, observations, and interviews with service users. The results show that the web-based public information system is able to improve efficiency, transparency, accountability, and public satisfaction with public services. However, several obstacles are still found such as limited human resources, technological infrastructure, and the level of digital literacy of the community. This study is expected to serve as a reference for local governments in developing and optimizing web-based public information systems.

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